Sunday, March 2, 2008

Feedback Gripe

Okay, so Etsy has a feedback system like Ebay. You leave a rating (positive, neutral, or negative) for the buyer and the seller, and others read your ratings to decide whether or not they want to do business with you. Well, as you know, I was not impressed with Sandy Creek Soap's Body Wash, so I left the following feedback:
Great communication and fast shipping. I personally was not crazy about the body wash. It didn't lather well and I had to use quite a bit to get through a shower. 4 0z. only lasted 5 showers. Scent was wonderful, though.
and coded it Neutral.

They left me Neutral feedback with no comments only after I had left my comment. Is this a good business practice? As a buyer, I ordered and paid immediately. Does that not warrant a Positive feedback? My end of the bargain was fulfilled perfectly and promptly. They should have given me my feedback on the same day I completed my transaction, rather than waiting to see what I was going to say first.

They have lots of positive feedback and only about 5 neutrals, but honestly, after that - I will never buy from them again. It's just a bit underhanded. So, my dear readers, if you are in the market for chemical-free bath and body products, I cannot in any way confidently recommend Sandy Creek Soap.

You've been warned.

:(

2 comments:

Anonymous said...

Hey, I read your blog AND left a comment. Does that make you smile? Good.

PolkaDotsAndPaisley said...

Sorry about your situation, if you email admin, they may work some magic and change your feedback rating??
I do not understand why some shops wait to leave feedback for the buyer until they receive feedback. I think it is very sneaky and wrong. If the buyer pays quickly they deserve positive feedback, regardless of what they think of the product!

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